Terms and Conditions
Terms and Conditions – inzi
The customer agrees to the following terms and conditions:
1. The service provider must be treated in accordance with Islamic Sharia and the laws of the Kingdom of Saudi Arabia.
2. inzi assigns service providers based on availability and performance.
3. The customer may request a specific service provider, subject to availability. inzi will make reasonable efforts to fulfill such requests.
4. If a booking cannot be fulfilled, it will be rescheduled based on mutual availability.
5. The customer is responsible for receiving the service provider at the specified time and location.
6. Any change in location must be communicated to inzi at least 24 hours in advance.
7. The service is considered delivered upon the arrival of the service provider. No refund will be issued if the provider is not received.
8. Arrival time may vary by ±45 minutes due to operational conditions.
9. If the service provider is not received within 15 minutes, the service will be considered completed.
10. Service Policy (Men & Women)
Services are provided under the following conditions:
- Male service providers serve male customers only
- Female service providers serve female customers only
- Mixed-gender services are not allowed
If these conditions are not met, the service will be considered completed and non-refundable.
11. Children Services
- Ages 7–12: an adult guardian must be present
- Under 7: full supervision is required
12. The customer is responsible for safeguarding personal belongings. inzi is not liable for any loss or damage.
13. The customer is responsible for the service provider during the visit until completion.
14. In case of emergencies, the customer must contact inzi immediately. Cases will be handled according to Saudi laws.
15. Only booked services will be provided. Any additional services require payment.
16. The customer must provide a suitable environment for service delivery.
17. Providing gifts to the service provider is not allowed.
18. Full payment must be made in advance through the application.
19. inzi reserves the right to adjust prices based on operational conditions or applicable fees.
20. Cancellation & Rescheduling
- Same-day cancellation is not allowed
- Cancellation is allowed up to 24 hours before (25% fee applies)
- Rescheduling is allowed up to 2 times at least 6 hours before the appointment
21. Service modifications after the provider’s arrival require approval from inzi.
22. Bookings outside supported service areas may incur a 25% deduction upon cancellation.
23. Payment methods include: Apple Pay, MADA, STC Pay, or other methods available in the app.
24. The service cannot be transferred to another person or location without prior approval.
25. Right to Refuse Service
inzi reserves the right to refuse service if conditions do not comply with company policy or local regulations.
26. In case of violations or misuse, inzi reserves the right to terminate the service without compensation and take necessary action.
27. Refunds will be processed within 14 working days.
28. inzi aggregates services from multiple providers, and terms may vary depending on the service or location.
29. inzi reserves the right to modify these terms or fix technical issues.
30. Coupons do not apply to discounted services.
31. Prices may vary depending on time slots. Price differences are non-refundable after modification.
32. Delays may occur during peak seasons or due to operational conditions.